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Fonebook Solution

A real-time registry of phone identity tokens that help Clients manage their customers’ phone numbers, devices and other identity attributes. Reduces operating expenses while increasing customer satisfaction and lifetime value. Pricing model is a monthly subscription for tokens under management. Fonebook supports over 10 digital servicing use cases.

SOLUTION OWNER

Tim Brown

Email : tim.brown@prove.com
Slack : tbrown
TCPA Use Case
F1 - Omnichannel
Customer Data Management Use Cases
F2 - SMS/MessagingF3 - Chat (Mobile Browser/App)F4 - Chat (Desktop)
Customer Data Management (Omnichannel Login) Uses Cases
F5 - Mobile Browser & AppF6 - Desktop
Contact Center Operations Use Cases
F7 - Landline/Mobile
High Risk Transactions Use Cases (Password Reset)
F8 - Mobile BrowserF9 - Mobile AppF10 - DesktopF11 - Contact CenterF12 - SMS/Messaging
Customer Data Management (Password Reset) Chat Use Cases
F13 - Mobile Browser/AppF14 - Desktop
Solution OverviewROI ModelRate CardCase StudiesDocuments
F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 F13 F14

F1TCPA Use Case

Omnichannel

Solution & Use Case FAQ

Fonebook allows companies to recognize customers, even if they have changed their device, provider, or phone number.

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Pre-Fill enables consumers to frictionlessly complete applications

Pre-Fill enables consumers to frictionlessly complete applications

F2Customer Data Management

SMS/Messaging

Solution & Use Case FAQ

Companies can rely on Fonebook for consistent, omni-channel identity recognition, even if the consumer changes their phone number, provider, or device.

Companies can rely on Fonebook for consistent, omni-channel identity recognition, even if the consumer changes their phone number, provider, or device.


Companies can rely on Fonebook for consistent, omni-channel identity recognition, even if the consumer changes their phone number, provider, or device.


Download The Full CX Flow

Download CX Flow

F3Customer Data Management

Chat (Mobile Browser/App)

Solution & Use Case FAQ

Fonebook allows companies to ensure positive identity while engaging consumers via online chat services, even if the consumer has changed carrier, device, or phone number.

Fonebook allows companies to ensure positive identity while engaging consumers via online chat services, even if the consumer has changed carrier, device, or phone number.

Fonebook allows companies to ensure positive identity while engaging consumers via online chat services, even if the consumer has changed carrier, device, or phone number.

Download The Full CX Flow

Download CX Flow

F4Customer Data Management

Chat (Desktop)

Solution & Use Case FAQ

By running a possession check., Fonebook ensures that the correct consumer is engaging in an online chat with customer service.

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Download CX Flow

F5Customer Data Management

(Omnichannel Login) Mobile Browser/App

Solution & Use Case FAQ

Customers can easily log-in to their account via app or mobile browser even after they have changed their mobile carrier, device, or phone number.

Download The Full CX Flow

Download CX Flow

F6Customer Data Management

(Omnichannel Login) Desktop

Solution & Use Case FAQ

When a customer attempts to log in to their account on a desktop, Fonebook enables an omni-channel authentication experience by sending an Instant Link via SMS. With Fonebook, customers receive the SMS even after they have changed their mobile carrier, device, or phone number. By clicking on the Instant Link, the customer can quickly and easily verify their identity.

Download The Full CX Flow

Download CX Flow

F 7Contact Center Operations

Landline/Mobile

Solution & Use Case FAQ

With Fonebook, a customer will be recognized every time they contact the call center even if they change their carrier, device, or phone number.

With Fonebook, a customer will be recognized every time they contact the call center even if they change their carrier, device, or phone number.

With Fonebook, a customer will be recognized every time they contact the call center even if they change their carrier, device, or phone number.

Download The Full CX Flow

Download CX Flow

F8High Risk Transaction

(Password Reset) Mobile Browser

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets by enabling companies to ensure that the correct user is in possession of their device.

Download The Full CX Flow

Download CX Flow

F9High Risk Transaction

(Password Reset) Mobile App

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets on  mobiles apps by enabling companies to ensure that the correct user is in possession of their device.

Download The Full CX Flow

Download CX Flow

F10High Risk Transaction

(Password Reset) Desktop

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets on desktop apps through an omni-channel authentication experience that enables companies to ensure that the correct user is in possession of their device prior to allowing the reset to occur. This is achieved by sending an Instant Link via SMS.

Download The Full CX Flow

Download CX Flow

F11High Risk Transaction

(Password Reset) Contact Center

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets via contact center chat through an omni-channel authentication experience that enables companies to ensure that the correct user is in possession of their device prior to allowing the reset to occur. This is achieved by sending an Instant Link via SMS.

Download The Full CX Flow

Download CX Flow

F12High Risk Transaction

(Password Reset) SMS/Messaging

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets via contact center chat through an omni-channel authentication experience that enables companies to ensure that the correct user is in possession of their device prior to allowing the reset to occur. This is achieved by sending an Instant Link via SMS.

Download The Full CX Flow

Download CX Flow

F13Customer Data Management

(Password Reset) Chat - Mobile Browser/App

Solution & Use Case FAQ

After a customer requests a password reset on a mobile browser or app, the bot will send an Instant Link to the customer via SMS, even if the customer has changed their carrier, device, or phone number. After clicking the Instant Link, the customer will be able to reset their password.

Download The Full CX Flow

Download CX Flow

F14Customer Data Management

(Password Reset) Chat - Desktop

Solution & Use Case FAQ

Fonebook secures high-risk transactions (HRTs) like password resets via contact center chat through an omni-channel authentication experience that enables companies to ensure that the correct user is in possession of their device prior to allowing the reset to occur. This is achieved by sending sending an Instant Link via SMS.

Download The Full CX Flow

Download CX Flow

Prove Fonebook Rate Card

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Fonebook Solution Case Studies

Fonebook Documents

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