Return To Top
Solution

Prove Pre-Fill®

Powered by the Prove Identity Network® (PIN), Prove Pre-Fill® expedites the digital onboarding process and reduces consumer friction by pre-populating a form with verified identity information tied to a phone number.  Based on the standard configuration, Prove Pre-Fill® maximizes pass rates with minimal fraud, which is defined as authenticating the consumer without delayed fulfillment and/or manual human intervention.  With consumer consent, by using their phone number, their verified name, address, and other fields can be returned.  See standard configuration for more details.

Coverage:
James Jaworski

James Jaworski

Key Benefits / Outcomes:

  • Up to 70% Pass Rate*
  • 92% coverage rate
  • 79% reduction in onboarding time
  • 15% increase in consumer sign-ups
  • 35% reduction in onboarding abandonment
*On average, 70%+ of customers experience streamlined onboarding with Prove Pre-Fill® while the remaining portion verify with Prove Identity®
P1
Use Case DescriptionMA/MB - Mobile & AppDT - DesktopCC - Contact CenterC - ChatQR - QR Code
P1. BR (Brazil)
MB - Mobile
Also available on Desktop channel, CX flows in progress

P1 - Account Opening Use Case

Prove Pre-Fill® expedites account opening and reduces consumer friction by pre-populating a form with verified identity information tied to a phone number. Based on the standard configuration, Prove Pre-Fill® maximizes pass rates with minimal fraud, which is defined as authenticating the consumer without delayed fulfillment and/or manual human intervention. With consumer consent, by using their phone number, their verified name, address, and other fields can be returned. See standard configuration for more details.

Prove Pre-Fill® supports multiple channels, including mobile app/browser, desktop, contact center, QR code, chat (mobile/desktop).

Mobile & App

Status: Release
Solution & Use Case FAQStandard ConfigurationVideo Explainer
create an account, first screen
1

Prove Pre-Fill® provides your customer with a secure and frictionless digital onboarding experience from their very first touchpoint.

In the background, Prove conducts an eligibility check to ensure there is enough consumer data to continue with Prove Pre-Fill®, while confirming real time behavior and tenure of the phone’s reputation score to prevent fraud.

create an account, second screen
2

The customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions.

This initiates Prove to passively verify the customer’s personal identification token (PIT). 

confirm information screen
3

Having given their consent, customer reviews the pre-populated personal identity data by either editing or approving it. 

The secure, compliant data has been pulled from authoritative sources and is highly accurate for a streamlined process. 

congratulation screen
4

And just like that, the customer has successfully onboarded on Mobile.

With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a substantial drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Desktop

Status: Release
Solution & Use Case FAQStandard Configuration
Account Opening slide screen on desktop 1
1

Prove Pre-Fill® provides your customer with a secure and frictionless digital onboarding experience from their very first touchpoint.

In the background, Prove conducts an eligibility check to ensure there is enough consumer data to continue with Prove Pre-Fill®, while confirming real time behavior and tenure of the phone’s reputation score to prevent fraud.

Account Opening slide screen on desktop 2
2

The customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions. After, the customer enters their phone number and provides their consents to receive an SMS containing an Instant Link℠.

Account Opening slide screen on desktop 3
3

The customer will receive an SMS with an Instant Link. By clicking the link, the customer provides Prove with the necessary information related to their mobile carrier which authenticates the customer's device.

This initiates Prove to passively verify the customer’s personal identification token (PIT).

Account Opening slide screen on desktop 4
4

Account Opening slide screen on desktop 5
5

Having given their consent, the customer reviews the data by either editing or approving it.

The data has been pulled from authoritative sources like credit bureaus and is highly accurate. (KYC compliant)

Account Opening slide screen on desktop 5
6

And just like that, the customer has successfully onboarded on their desktop.

With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Contact Center

Status: Release
Solution & Use Case FAQStandard Configuration
1

When a customer calls or uses mobile chat to request opening a new account, the representative (or bot) can ask if they would like to expedite the process by completing the application with Prove Pre-Fill® simply by providing their phone number.

2

The customer will receive an SMS with an Instant Link℠. By clicking the link, the customer provides Prove with the necessary information related to their mobile carrier which authenticates the customer's device.
This initiates Prove to passively verify the customer’s personal identification token (PIT).

3

A customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions.

4

Having given their consent, the customer will review the autofilled data by either editing or approving it. The data has been pulled from authoritative sources like credit bureaus and is highly accurate.

5

And just like that, the customer has successfully onboarded via chat on the client’s contact center.
With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Chat

Status: Release
Solution & Use Case FAQStandard Configuration
1

Prove Pre-Fill® provides your customer with a secure and frictionless digital onboarding experience from their very first touchpoint. In the background, Prove conducts an eligibility check to evaluate real time behavior and tenure of the phone’s reputation to prevent fraud and ensure the consumer may proceed with Prove Pre-Fill®.

2

The customer gives their consent to continue  Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions.
This initiates Prove to passively verify the customer’s personal identification token (PIT). 

3

Having given their consent, the customer will review the autofilled data by either editing or approving it. The data has been pulled from authoritative sources like credit bureaus and is highly accurate.

4

And just like that, the customer has successfully onboarded on their mobile phone via chat. With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

QR Code

Status: Early Adopter
Solution & Use Case FAQStandard Configuration
1

As customers become more proficient with their digital experiences utilizing their smartphones as actionable tool, Prove enhanced the Prove Pre-Fill® onboarding experience to start anywhere on-the-go, from the convenience scanning an embedded media code at a baggage claim terminal  to multitasking in a long line at a stadium concession stand.

3

The customer scans the QR code with their smartphone to access the sign-up page and initiate the onboarding process.  In the background, Prove conducts an eligibility check to evaluate real time behavior and tenure of the phone’s reputation to prevent fraud and ensure the consumer may proceed with Prove Pre-Fill®.

4

The customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions.
This initiates Prove to passively verify the customer’s personal identification token (PIT).

5

Having given their consent, customer reviews the pre-populated personal identity data by either editing or approving it.
The secure, compliant data has been pulled from authoritative sources and is highly accurate for a streamlined process.

6

And just like that, the customer has successfully onboarded on their smartphone via embedded media.
With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a substantial drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Mobile & App

Status: Early Adopter
Solution & Use Case FAQStandard ConfigurationPOC OverviewKYC Overview (Brazil)
P1.Brazil slide screen 1
1

Prove Pre-Fill® provides your customer with a secure and frictionless digital onboarding experience from their very first touchpoint.

In the background, Prove conducts an eligibility check to ensure there is enough consumer data to continue with Prove Pre-Fill®, while confirming real time behavior and tenure of the phone’s reputation score to prevent fraud.

O Prove Pre-Fill® fornece ao seu cliente uma experiência de integração digital segura e sem atrito desde o primeiro ponto de contato. Em segundo plano, a Prove realiza uma verificação de elegibilidade para garantir que haja dados suficientes do consumidor para continuar com a Prove Pre-Fill®, enquanto confirma o comportamento em tempo real e a posse da pontuação de reputação do telefone para evitar fraudes.

P1.Brazil slide screens 2
2

The customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions. Prove confirms phone possession via an instant link (fortified SMS OTP) to complete mobile verification.

This initiates Prove to passively verify the customer’s personal identification token (PIT).

O cliente dá seu consentimento para continuar o Prove Pre-Fill® inserindo sua data de nascimento e concordando com os termos e condições. A Prove confirma a posse do telefone por meio de um link instantâneo (SMS OTP fortificado) para concluir a verificação móvel. Isso inicia oa Prove para verificar passivamente o token de identificação pessoal (PIT) do cliente.

P1.Brazil slide screen 3
3

Having given their consent, customer reviews the pre-populated personal identity data by either editing or approving it.

The secure, compliant data has been pulled from authoritative sources and is highly accurate for a streamlined process.

Tendo dado seu consentimento, o cliente revisa os dados de identidade pessoal pré-preenchidos, editando-os ou aprovando-os. Os dados seguros e compatíveis são extraídos de fontes autorizadas e são altamente precisos para um processo simplificado.

P1.Brazil slide screen 4
4

And just like that, the customer has successfully onboarded on Mobile.

With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a substantial drop in customer abandonment rates.

E assim, o cliente realizou com sucesso o Onboarding mobile. Com o Prove Pre-Fill®, o cliente desfruta de um rápido processo de integração, enquanto as empresas apreciam uma queda substancial nas taxas de abandono do cliente.

Download The Full CX Flow

Prev
Next
P2 (US FIs & Banks: CIP+)
Use Case DescriptionMB - Mobile
P2. BR (Brazil)
MB - Mobile
Also available on Desktop channel, CX flows in progress

P2 - Account Opening with KYC Use Case (US FIs & Banks: CIP+)

Prove Pre-Fill® expedites account opening and reduces consumer friction by pre-populating a form with verified identity information tied to a phone number. Based on the standard configuration, Prove Pre-Fill® maximizes pass rates with minimal fraud, which is defined as authenticating the consumer without delayed fulfillment and/or manual human intervention. With consumer consent, by using their phone number, their verified name, address, and other fields can be returned. These validations may assist with Know Your Customer (“KYC”) or other related compliance programs and may include sanction/watchlists and Politically Exposed Persons (PEP) checks as well as ongoing monitoring, if elected by a Client. See standard configuration for more details.

Prove Pre-Fill® supports multiple channels, including mobile app/browser, desktop, contact center, QR code, chat (mobile/desktop).

Mobile & App

Status: Release
Solution & Use Case FAQKYC Compliant FAQsStandard ConfigurationVideo Explainer
create an account, first screen
1

Prove Pre-Fill® Account Opening with KYC delivers your customer a secure and frictionless digital onboarding experience from their first touchpoint.

In the background, Prove conducts an eligibility check to evaluate real time behavior and tenure of the phone’s reputation to prevent fraud and ensure the consumer may proceed with Prove Pre-Fill®.

create an account, second screen
2

The customer gives their consent to continue Prove Pre-Fill® by entering their birthdate and agreeing to the terms and conditions.

This initiates Prove to passively verify the customer’s personal identification token (PIT).

confirm information screen
3

Having given their consent, Prove populates the authenticated customer identity data (PII). Customers will review their autofilled data by either editing or approving it.

Passively, Prove initiates a KYC check against all major sanctions and PEP source lists for a streamlined and compliant outcome.
(Sanctions, watchlists, and PEP levels are customizable.)

congratulation screen
4

And just like that, the customer has successfully onboarded on Mobile.

With Prove Pre-Fill®, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Mobile & App

Status: Early Adopter
Solution & Use Case FAQStandard ConfigurationPOC OverviewKYC Overview (Brazil)
P2.Brazil slide screen 1
1

O Prove Pre-Fill® com KYC fornece ao seu cliente uma experiência de integração digital segura e sem atrito desde o primeiro ponto de contato.

P2.Brazil slide screen 2
2

O cliente dá seu consentimento para continuar Prove Pre-Fill® inserindo sua data de nascimento e concordando com os termos e condições.

Isso inicia o Prove para verificar passivamente o token de identificação pessoal do cliente.

P2.Brazil slide screen 3
3

Tendo dado seu consentimento, o cliente revisa os dados de identidade pessoal pré-preenchidos, editando-os ou aprovando-os.

Os dados seguros e compatíveis foram extraídos de fontes autorizadas e são altamente precisos para um processo simplificado.

P2.Brazil slide screen 4
4

E assim, o cliente integrou com sucesso no Mobile.

Com o Prove Pre-Fill®, o cliente desfruta de um rápido processo de integração, enquanto as empresas apreciam uma queda substancial nas taxas de abandono do cliente.

Download The Full CX Flow

Prev
Next

P3 - Prove Pre-Fill® Identity Verification During Employee Onboarding

As companies increasingly use digital processes to hire employees, they need to enhance the experience and security of the new hire onboarding process.

Example: John A. Smith, a long-time Long Island resident with a 20 year career at a local bank, is mistaken for John A. Smith, who just moved from Ohio to Brooklyn, recently went bankrupt and spent a 1 year stint in jail for tax evasion.

Prove Pre-Fill®️ with Identity Assist℠ can authenticate a person’s identity (including up to 7 years of address history) to help companies match the right individual to the job applicant while providing a superior onboarding experience.

Mobile & App

Status: Alpha
Solution & Use Case FAQ
Identity Assist – Pre-Fill for Identity Verification During Background Checks, first screen
1

Prove Pre-Fill®️ with Identity Assist℠ provides your customer with a secure and frictionless digital onboarding experience from their very first touchpoint.

In the background, Prove conducts a possession check to confirm the phone is in session with your app, and also a real-time reputation check to evaluate the tenure and behavior for the phone number.

Identity Assist – Pre-Fill for Identity Verification During Background Checks, second screen
2

Having given their consent, the user enters their birthdate and presses ‘Continue’. Prove retrieves the customer’s information and creates a personal identification token (PIT).

Identity Assist – Pre-Fill for Identity Verification During Background Checks, third screen
Pre-fill, KYC, and Configuration icon
3

Prove data is pulled from authoritative sources and is highly accurate.

The customer reviews their data to confirm or edit it.

Identity Assist – Pre-Fill for Identity Verification During Background Checks, forth screen
4

This customer successfully authenticated their identity data on their mobile app.

With Prove Pre-Fill®️ with Identity Assist℠, the customer enjoys a speedy onboarding process while companies appreciate a more secure and expedited hiring process.

Download The Full CX Flow

Prev
Next

P4 - Business Account Opening

Powered by the Prove Identity Network® (PIN) platform, the Prove Pre-Fill® for Business solution pre-populates a form for a consumer to submit with identity and business information tied to a phone number from data sources.

Mobile & App

Status: Early Adopter
Solution & Use Case FAQAPI Docs
Step 1: Find Person and Business screen
1

Overview: A business owner/trusted entity inputs SSN and phone number to pre-fill identity and business information

Details: The trusted entity gives their consent to continue Prove Pre-Fill for Business by entering their full SSN and phone number and agreeing to the terms and conditions.

If the applicant is not the business owner, they have the option to fill out the information manually.

Step 2: Complete Possession Check screen
2

Overview: Prove confirms phone possession

Details: Prove confirms phone possession via an instant link (fortified SMS OTP) to complete mobile verification.

This initiates Prove to passively verify the business owner’s personal identification token (PIT).

Step 3: Confirm Personal Information screen
Pre-fill, KYC, and Configuration icon
3

Overview: The trusted entity reviews their personal information

Details: With the trusted entity’s consent, Prove pre-populates the personal identity data. They reviews the information and can either edit or approve it.

The secure, compliant data has been pulled from authoritative sources and is highly accurate for a streamlined onboarding process.

Step 4: Confirm Business Information screen
4

Overview: The trusted entity confirms which business to onboard

Details: After confirming the personal identity information, the trusted entity selects which business to onboard.

If the desired business does not appear, the trusted entity has the option to manually enter the business information.

Step 5: Complete Business Onboarding screen
5

Overview: Successful business account onboarding

Details: With Prove Pre-Fill® for Business, the business owner enjoys a streamlined onboarding experience while companies ensure validated identity information with minimal human intervention.

Download The Full CX Flow

Prev
Next

Desktop

Status: Early Adopter
Solution & Use Case FAQAPI Docs
Step 1: Find Person and Business screen
1

Overview: An applicant inputs SSN and phone number to pre-fill identity and business information

Details: The applicant gives their consent to continue Prove Pre-Fill® for Business by entering their SSN and phone number and agreeing to the terms and conditions.

If the applicant is not the business owner, they have the option to fill out the information manually.

Step 2: Complete Possession Check screens
2

Overview: Prove confirms phone possession

Details: Prove confirms phone possession via an instant link (fortified SMS OTP) to complete the desktop verification via mobile device.

This initiates Prove to passively verify the applicant’s personal identification token (PIT).

Step 3: Confirm Personal Information screen
Pre-fill, KYC, and Configuration icon
3

Overview: The applicant reviews their personal information

Details: With the applicant’consent, Prove pre-populates the personal identity data. They reviews the information and can either edit or approve it.

The secure, compliant data has been pulled from authoritative sources and is highly accurate for a streamlined onboarding process.

Step 4: Confirm Business Information screen
4

Overview: The applicant confirms which business to onboard

Details: After confirming the personal identity information, the applicant selects which business to onboard.

If the desired business does not appear, the applicant has the option to manually enter the business information.

Step 6: Complete Business Onboarding screen
5

Overview: Successful business account onboarding

Details: With Prove Pre-Fill® for Business, the applicant enjoys a streamlined onboarding experience while companies ensure validated identity information with minimal human intervention.

Download The Full CX Flow

Prev
Next

Mobile & App

Status: Alpha
Solution & Use Case FAQStandard Configuration
1

Prove Pre-Approved Credit enables a direct call of action to consumers with a pre-selected offer for account opening.  

The customer clicks to initiate the onboarding process  and display pre-qualified offer with one simple click.

2

In the background, Prove conducts an eligibility check to ensure there is enough consumer data to continue with Prove Pre-Fill, while confirming real time behavior and tenure of the phone’s reputation score to prevent fraud.

3

The customer will review the offer and initiate their acquisition steps.

4

The customer gives their consent to continue  Prove Pre-Fill by entering their birthdate and agreeing to the terms and conditions.This initiates Prove to passively verify the customer’s personal identification token (PIT).

5

The customer will review the autofilled data by either editing or approving it. The data has been pulled from authoritative sources like credit bureaus and is highly accurate.

6

And just like that, the customer has successfully signed up for a pre-approved credit card. With Pre-Fill, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

Desktop

Status: Alpha
Solution & Use Case FAQStandard Configuration
1

Prove Pre-Approved Credit enables a direct call of action to consumers with a pre-selected offer for an account opening.  
The customer clicks to initiate their identity and display pre-qualified offer with one simple click.

2

In the background, Prove conducts an eligibility check to ensure there is enough consumer data to continue with Prove Pre-Fill, while confirming real time behavior and tenure of the phone’s reputation score to prevent fraud.

3

The customer will review the offer and initiate their onboarding acquisition steps.

4

The customer gives their consent to continue  Prove Pre-Fill by entering their birthdate and agreeing to the terms and conditions. This initiates Prove to passively verify the customer’s personal identification token (PIT).

5

The customer will review the autofilled data by either editing or approving it. The data has been pulled from authoritative sources like credit bureaus and is highly accurate.

6

And just like that, the customer has successfully signed up for your pre-approved offer securely through Prove Pre-Fill. With Pre-Fill, the customer enjoys a speedy onboarding process while companies appreciate a drop in customer abandonment rates.

Download The Full CX Flow

Prev
Next

10-Second Demo

Click anywhere in the phone screen
Prev
Next
Status: Alpha

Prove Pre-Fill® ROI Calculator

If you are encountering any errors or issues while using, please use this form instead.

Client Assumptions

%
$
Advanced Settings
$
%
$
%
%
%
%
%
%
$
%
$
%
$
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
CALCULATE ROI

Your ROI Results

Summary
Client Today
Client With Prove

# of New Customers (Annually)

-

-

Value of Net New Annual Customers

$

-

$

-

Cost of Investment

$

-

$

-

Cost of Fraud

$

-

$

-

Total Revenue

$

-

$

-

Net New Revenue with Prove

-

$

-

ROI

-

-

%

Client Today

Existing Flow
Number in Flow
Cost or Benefit

Application Start

-

-

Abandonment

-

-

Apps Submitted & Not Approved

-

-

Apps Submitted & Approved

-

$

-

Fraud

-

-

Cost

-

$

-

Net New Customers

-

$

-

Client with Prove

Existing Flow
Number in Flow
Cost or Benefit

Application Start - Offerred Pre-Fill

-

-

Abandonment

-

-

Failed Authentication (Possession Check)

-

-

Ineligible or Failed to Pre-Fill

-

-

Total Drop Off From Pre-Fill

-

-

Apps Submitted and Approved (Pre-Filled)

-

$

-

Fraud

-

-

Cost

-

-

Applicants ineligible for Pre-Fill but use Identity Verify

-

-

Applicants Ineligible or Failed to Pre-Fill

-

$

-

Apps Submitted and Approved (Verify)

-

-

Fraud

-

-

Cost

-

$

-

Net New Customers

-

$

-