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After the customer attempts to log in, Prove verifies the device is the same as was registered at first app login. The first time a phone is seen, Prove verifies the phone number with the mobile network operator (MNO) and authenticates the customer's identity in the background. If unable to use the MNO, fallback to Instant Link to complete the initial registration.
The user logged in without the need for
entering a password
After the customer attempts to log in, Prove verifies the phone number with the mobile network operator (MNO) and authenticates the customer's identity in the background. If unable to use the MNO, fallback to Instant Link to complete the authentication.
The user logged in without the need for
entering a password
User is logging in to their account on a desktop or other secondary device.
If enabled, offer a Push Auth option to the user. If Push Auth is unavailable, fallback to Instant Link.
The customer approves the login attempt and accepts the push notification before Prove verifies the device was previously seen, if needed Prove verifies the phone number with the mobile network operator (MNO) and authenticates the customer's identity in the background if available.
The user is logged in to the website
Pre-Fill enables consumers to frictionlessly complete applications
The customer wants to make a high risk transaction (HRT) like transferring funds to a friend.
After the customer confirms that they want to send money to their friend, Prove verifies the device is the same as was registered at first app login. If needed, Prove verifies the phone number with the mobile network operator (MNO) and authenticates the customer's identity in the background. Prove will also check the Trust Score to guard against fraud attack vectors. If unable to use the MNO to verify the number, fallback to Instant Link with Trust Score to complete the transaction.
The transaction is allowed to proceed if the proper person is authenticated
The customer wants to make a high risk transaction (HRT) like transferring funds to a friend.
After the customer confirms that they want to send money to their friend, Prove verifies the phone number with the mobile network operator (MNO) and authenticates the customer's identity in the background. Trust Score is also called to defend against fraud. If unable to use the MNO, fallback to Instant Link or Push Auth to complete the authentication.
The transaction is allowed to proceed if the proper person is authenticated
User is logging in to their account on a desktop or other secondary device.
If enabled, offer a Push Auth option to the user. If Push Auth is unavailable, fallback to Instant Link.
The customer approves the HRT and accepts the push notification before Prove verifies the device, or if unable to do so Prove verifies the phone number with the mobile network operator (MNO) with Trust Score and authenticates the customer's identity in the background.
The transaction is allowed to proceed if the proper person is authenticated
User wants to perform a Extreme Risk Transaction (ERT)
Prove verifies the device if previously registered or if required verifies the phone number with the mobile network operator (MNO) with Trust Score and authenticates the customer's identity in the background using behavioral biometrics
Pre-Fill enables consumers to frictionlessly complete applications
Pre-Fill enables consumers to frictionlessly complete applications
Due to the extreme risk of the transaction, an additional verification is required. In this case, the scanning of an ID
Once the ID is scanned, a selfie is requested to ensure the ID matches the person
The transaction is allowed to proceed if the proper person is authenticated
Pre-Fill enables consumers to frictionlessly complete applications
The customer wants to perform an Extreme Risk Transaction (ERT),such as transferring a large sum of money to a third party.
The customer is offered a selection of additional authentication options and selects Push Authentication.
Prove verifies the user’s identity leveraging mobile device information
The customer confirms that they approve the transaction. Prove verifies the device if previously registered or if required verifies the phone number with the mobile network operator (MNO) with Trust Score and authenticates the customer's identity in the background using behavioral biometrics
The transaction is allowed to proceed if the proper person is authenticated
The customer wants to perform an Extreme Risk Transaction (ERT),such as transferring a large sum of money to a third party.
The customer is offered a selection of additional authentication options and selects Push Authentication.
Prove verifies the user’s identity leveraging mobile device information
The customer confirms that they approve the transaction. Prove verifies the device if previously registered or if required verifies the phone number with the mobile network operator (MNO) with Trust Score.
Due to the extreme risk of the transaction, an additional authentication factor is required. In this case, the scanning of an ID
Once the ID is scanned, a selfie is requested to ensure the ID matches the person
The transaction is allowed to proceed if the proper person is authenticated
The customer receives an Instant Link via SMS and clicks on it
The transaction is allowed to proceed if the proper person is authenticated
User receives SMS OTP
User types the SMS OTP Code and Prove completes the authentication
The user proceeds with their actions
User receives Voice OTP
The customer enters the Voice OTP into their phone
The user continues with their activity
A repeat customer calls an institution's contact center with a question about their account. Because the customer has made a voice print in the past, authenticating them over the phone is a breeze.
The customer is asked to repeat a phrase. The new voice recording is compared to the previously recorded voice print. If the two voices match, the customer is authenticated.
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