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Prove Identity Solution

Prove Identity verifies a consumer identity by validate consumer provided information (ie. name, SSN, address, birthdate, phone number, email, driver’s license number) as well as confirm they are in fact in possession of the phone they rightfully own. These validations assist with with Know Your Customer (“KYC”) and Customer Identification Program (“CIP”) compliance programs. Prove Identity may also include sanction/watchlists and Politically Exposed Persons (PEP) checks as well as ongoing monitoring, if elected by a Client.

SOLUTION OWNER

Ryan Alexander

Slack : ralexander
Pre-Approved Credit Use Cases
I7 - MobileI8 - Desktop
I1 I1 I1 I1 I1 I1 I1 I2

I2Account Opening

Mobile Browser & App on Cellular Data

Solution & Use Case FAQ

First, the customer fills out the form and submits it. Next, Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. If the phone number earns a high Trust Score, Prove will send the customer an Instant Link via SMS. By clicking it, the customer authenticates their phone number. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

First, the customer fills out the form and submits it. Next, Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. If the phone number earns a high Trust Score, Prove will send the customer an Instant Link via SMS. By clicking it, the customer authenticates their phone number. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

And just like that, the consumer has successfully created a new account on their mobile browser or app using cellular data.

Download The Full CX Flow

I1Account Opening

Prove conducts an Identity check in the background

First, the customer fills out the form and submits it on their desktop. Next, Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. If the phone number earns a high Trust Score, Prove will send the customer an Instant Link via SMS. By clicking it, the customer authenticates their phone number. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

To verify the customer's identity, Prove sends an instant link via SMS

Prove sends an Instant Link SMS
to the user’s
mobile device

By clicking on the link, the customer verifies their identity.

Once the user’s identity is verified, the account is created. Prove Identity enables consumers to frictionlessly complete applications

Download The Full CX Flow

I1Account Opening

After the customer writes to the contact center to request the opening of a new account, Prove conducts an identity check in the background.

The customer provides the requested information directly to the contact center. Next, Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.


The customer receives an Instant Link via SMS. By clicking it, they verify their identity.

The customer provides the requested information directly to the contact center. Next, Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

And just like that, the customer has successfully created a new account.

Download The Full CX Flow

I1Account Opening

After a customer scans a QR code, they access a sign up page. In the background, Prove conducts an identity check.

On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

Prove populates
authenticated, KYC-compliant
consumer data from authoritative data partners

Pre-Fill enables consumers to frictionlessly complete applications

Download The Full CX Flow

I1Account Opening

Mobile Browser & App on Cellular Data

Solution & Use Case FAQ

Prove sends an Instant Link SMS to the user’s
mobile device

Prove conducts eligibility check in the background

Prove verifies consumer data against authoritative
data partners

Prove enables consumers to seamlessly verify
their identity

Download The Full CX Flow

I1Account Opening

After the customer requests to open a new account within the chat, Prove sends a registration link.

User clicks on and opens the registration link

Prove checks the Trust Score to determine the reputation of the customer's phone number. This prevents sophisticated and common forms of fraud, including account takeover (ATO) fraud. On the backend, Prove analyzes the veracity of the data provided by the consumer using state-of-the-art algorithms and a wide array of authoritative data sources.

Prove verifies the user’s identity leveraging mobile device information.

Prove sends an Instant Link SMS
to the user’s
mobile device

Clicking on the link allows Prove to complete the authentication

Prove enables consumers to seamlessly verify their identity

Download The Full CX Flow

I1Pre-Approved Credit

User is navigating a retailer’s catalog

Prove conducts eligibility check in the background

Customer checks as eligible and is given the option to apply

The customer gives their consent by entering the last four digits of their SSN.

Prove populates authenticated, KYC-compliant consumer data from authoritative data sources

Prove enables consumers to complete applications
frictionlessly

Download The Full CX Flow

I1Pre-Approved Credit

User is navigating a retailer’s catalog

User is invited to share their phone number for an incentive

Prove conducts eligibility check in the background

Customer checks as eligible and is given the option to apply

Prove obtains consumer consent

Prove populates authenticated, KYC-compliant consumer data from authoritative data sources

Prove enables consumers to complete applications frictionlessly

Download The Full CX Flow

Prove Identity Rate Card

Trust Portal Rate Card

Prove Identity Documents